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    Xperiencelab is a boutique strategy and design firm.

    Understanding the interactions that customers, distribution channel partners and employees have with your business gives you a distinct competitive advantage. We help you harness those insights to measurably improve the communications, touchpoints and technology solutions — also known as experiences — that contribute to the success of your business.

Every human interaction, communication and experience with your business is a critical touchpoint that either helps or hinders your competitive edge and the bottom line.

Services & Solutions

XperienceLab brings the right suite of services to help you deliver transformational experiences. Our core service areas include Experience Strategy & Service Design, Ideation & Visual Thinking and Digital User Experience Design.

We focus these core service areas into Solutions for our clients. Grounded in years of cross-industry experience, XL Solutions use repeatable methods, frameworks and assets to create successful and satisfying experiences for your customers, distribution channel partners and employees.

Customer Experiences

A very common issue is that a business introduces a great new innovation to the marketplace and it falls flat. Our New Product & Service Introductions solution uses our human-centered methodology to identify the best ways to introduce new products and services — and their different sales and support models — to your customers, so that they see them as innovation, not irritation.

Distribution Channel Experiences

Our Distribution Channel solution takes our experience with many different types of distribution channels and determines the best ways to align business ROI (return on investment) with partner WIIFM (what’s in it for me). We can quickly create experience strategies that reduce hassle and improve performance, from pre- through post-sale interactions.

Workforce Experiences

The key goals for these solutions are maximizing business productivity and knowledge. Business to Workforce Interaction determines the types of applications, features and content your employees want, as well as when and how to deliver it most effectively. Workforce Collaboration simplifies and amplifies the connections that employees make within the organization to share, communicate and connect information with each other.

Enterprise Experience Delivery

We’re adept at bringing our solution areas together to develop a strategy for delivering an exceptional experience for the entire enterprise. We partner with you to align the “backstage” – all the work done to improve your business operations – with the “frontstage”- all the understanding you gain about your customers and distribution channel partners.  When designed properly you can achieve operational excellence while producing a high level of customer satisfaction and partner effectiveness.

About

XperienceLab understands companies are challenged to close the gap between rapidly-changing advancements in technology and the interactions their customers, distribution channel partners and employees have with their business. We also recognize that to gain the competitive advantage, companies are putting those experiences at the heart of their overall business strategy.

Our team of cross-industry experience and design leaders bring best practices from varied business sectors and use our processes of human and user-centered design, lean, process re-engineering and service design methods to craft outstanding experiences for the audiences our clients serve.

 

Leadership

David Angerer

David Angerer

Director, Creative & Visual Design

Principal Experience Designer

Kimberly Bracey

Kimberly Bracey

Insights & Measurement Leader

Senior Strategist

Michael Chandler

Michael Chandler

Executive Director, Co-Founder
Becky Goudy

Becky Goudy

Employee Facing Experiences Leader

Principal Experience Architect

Lois Lewis

Lois Lewis

Community & Curriculum Leader

Principal Experience Architect

Morgan Noel

Morgan Noel

Customer & Partner Facing Experiences Leader

Principal Experience Architect

Jake Truemper

Jake Truemper

Director of Experience Architecture

Principal Experience Architect

Sean Walsh

Sean Walsh

Managing Director, Co-Founder

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Contact Info

  • , 500 Chesterfield Center, Suite 310
  • , Saint Louis, MO 63017
  • O Phone (314) 720-1854
  • @ Email connect@xperiencelab.com

Careers

We are always looking for bold, talented and innovative people.